POLICY

PLEASE READ BEFORE SCHEDULING:

Credit Card must be current for appointment to be confirmed

Bella Reyna Spa has reserved time for you and has declined other business requests for that specific time.  Therefore, to reassure you don't miss your preferred appointment choice we have put in place the following policy. 

CANCELLATIONS- Bella Reyna Spa requires no less then 24 hour cancellation/reschedule notice prior to your appointment via text or call, no emails please.  If Canceling a day before appointment (less then 24hr notice) a fee of 50% of the service total will be charged to your credit card.  If you purchased a gift certificate or package, 50% of the missed service will be as if performed. **I cherish your business and will ask to not put me in an uncomfortable position.

NO SHOWS/SAME DAY CANCELLATIONS- If you call/text/email the same day of your appointment to cancel/reschedule or if you don't show up a fee of 100% of the service total will be charged to your credit card. If you purchased a gift certificate or package, 100% of the missed service will be as if performed. **I cherish your business and will ask to not put me in an uncomfortable position.

APPOINTMENT DAY- As a courtesy to the next client it is very important to arrive on time.  Arriving a few minutes earlier will give you the opportunity to use the lavatory without taking time from your service.  Keep in mind that arriving late will shorten your enjoyment experience and the service fee will remain the same.  Any 45 minutes late arrival will be rescheduled with a $25 cancellation fee or $50 cancellation fee if two services were scheduled back to back or if you purchased a gift certificate or a package, the service will be as if performed. 

COMFORT & SAFETY PRECAUTIONS-  
*To avoid chocking in case you fall asleep while your treatment I will request no hard candy nor gum.
*For a better experience please turn off or mute your cell phone.
*If removing any jewelry for a comfortable experience please keep them in your purse/coat or at home.  
Bella Reyna Spa is not responsible for any lost items. 

FORM OF PAYMENT- Cash is always a preferred method of payment however, we do accept Visa, MasterCard, Discover, and American Express. 

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